Privacy Policy
Draft — pending business review.
HE Auto Care ("we", "us") respects your privacy. This policy explains what personal information we collect through the www.heautocarecenter.com.au website and connected services, how we use it, and your choices.
What we collect
- Contact details you give us (name, mobile, email, suburb).
- Vehicle details you provide (make, model, rego, description of the issue).
- Optional media you upload (photos, short video, voice notes).
- Consent records (type, status, timestamp, source, policy version).
- Service history once you become a customer.
What we don't collect
We never ask for ethnicity, religion, or other sensitive demographic information.
How we use it
- To respond to your enquiry and provide the service you asked for.
- To send reminders and quotes for work you've discussed with us.
- Marketing messages only if you separately opt in — and you can unsubscribe anytime.
Media uploads
Uploaded photos, video and voice notes are stored privately and used only to help our team understand your enquiry. You can request deletion at any time. Where practical we strip unnecessary metadata (such as location tags) from images.
Not a diagnosis
Any online information — including uploaded media — is not a final mechanical diagnosis. We may need to inspect your vehicle in person before advising further, and we will never confirm your vehicle is safe to drive based only on online information.
Your rights
You may request access to, correction of, or deletion of your personal information by contacting us on 0405 286 706.